Ally Customer Service
The company offers a wide range of financial products and services to consumers, businesses and institutions. It is headquartered in Detroit, Michigan and was founded in 1919. The company was originally established as a bank to provide automobile financial services and products for General Motors dealers and customers. The company has grown and now has several business units including banking, credit cards, automotive financing and online investment services.
Ally’s innovative approach to banking and auto financing has earned it many accolades, including a spot as one of the top banks on NerdWallet’s list of Best Online Banks in 2016. The bank offers a variety of banking accounts with no monthly maintenance fees or minimum balance requirements. The company also offers a suite of mobile and online tools that make it easy to manage your finances.
One of Ally’s key advantages over other traditional banks is its commitment to providing superior customer service. The company provides multiple ways to get questions answered, including a toll-free telephone number and an online chat option. The company also offers a variety of email and mailing addresses for those who prefer to communicate in writing.
While Ally has a strong reputation for customer service, some customers have complained about issues with the company’s mobile app and its inability to handle certain tasks such as sending or receiving wire transfers. Others have noted a delay in response to inquiries or the inability to resolve a problem.
In an effort to improve its overall customer service, Ally is launching a new campaign that emphasizes the importance of its ratings. The campaign will run in major primetime and sports programming, as well as online. The ads feature exaggerated scenes of what can happen when you don’t check a company’s ratings.
Another way that Ally demonstrates its commitment to exceptional customer service is through the work that its employees do in the community. The bank’s “Banksgiving” initiative, which took place this week, enables its associates to grant wishes of up to $55,000 for Ally customers who help their communities. This year, the company granted over 190 wishes for a variety of causes, from assisting a single mother in raising her children to helping a woman with her mortgage.
The company also partners with nonprofit organizations to support local communities. This year, Ally has granted grants of more than $500,000 to a variety of organizations and projects throughout the country. These grants have helped to provide food for families in need, restore community playgrounds and support military veterans. In addition, Ally has also awarded more than $120,000 in scholarships to students from low-income households. The company is also working with the National Park Foundation to support the restoration and preservation of America’s treasured public lands. Ally Customer Service